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Bahamas Hotel, Resort & Villa Reviews

Atlantis PAradise Island 03/24/04
Reviewers Rating: Fair
I have been to Atlantis twice before and loved it! Yes, our rooms were never ready and you could never check out late, but we rolled with the punches. Until this time. Time #3. My father and husband got food poisoning from Murry's deli on our last night. We went to the resort Doctor, who diagnosed them with food poisoning and gave them prescriptions. We missed our flight and have a Dr note for insurance purposes. While they were at the DR and I was watching my 9 month old son, i received a phone call telling us they are over-booked and we need to check out. They had found us the last 2 rooms in Nassau at a 2 star hostel down the road. They wouldn't even let us stay in our rooms. We faught. We got our rooms back (after over-hearing they were going to give 4 over-booked villa's to the man beside me who was a high roller in the casino). Nobody called to check if we were well or even comfortable. We had to pay for our rooms FULL PRICE and any other expenses we had. We never recieved a cot we requested on day 1. BOTH our TV's were broken and had to be replaced, our shower didn't work and we were charged for stuff out of the mini bar and we didn't use it. The book said internet was $.05 a minute, we got a 3 minute charge of $6.00. We were told they upped our prices to $.50. They said they would refund us and never did! My baby threw up all over the crib one night, so I asked for an extra sheet...I saw it 2 days later. When we filed our security report for the food posoning, we asked for a copy...we had to go down 2 days later and fight for it. The service SUCKS!! I would much rather go elsewhere. The pools were FREEZING and half of the slot machines didn't work. Sounds fun huh? We are still in the process of fighting for our rooms.


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